This document outlines the Shipping & Refund Policy for Aqua Logic Systems, a brand of Carbon Base Slave LLC. We want to ensure you have a clear understanding of our policies regarding shipping, returns, refunds, and product warranties.

Shipping Policy

Domestic Shipping (United States)

Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.

Standard Shipping: Orders are delivered within 3-7 business days after processing via USPS, UPS, or FedEx.

Expedited Shipping: 2-3 business day delivery is available at an additional cost during checkout.

Free Shipping: Standard shipping is free on orders over $100 within the continental United States.

Alaska, Hawaii, and U.S. Territories: Additional shipping charges may apply.

International Shipping

Processing Time: International orders are typically processed within 2-3 business days after payment confirmation.

Delivery Timeframe: International delivery typically takes 7-21 business days depending on the destination country.

Customs & Import Duties: The recipient is responsible for all customs fees, import duties, and taxes incurred when receiving products internationally. These fees are not included in the purchase price or shipping cost.

Tracking: All international shipments include tracking information when available.

Shipping Restrictions

Some products may not be available for international shipping due to size, weight, or regulatory restrictions.

We reserve the right to cancel orders to countries where our products cannot be legally imported.

We cannot ship to P.O. boxes for certain product types or sizes.

Order Tracking

A shipping confirmation email with tracking information will be sent once your order has shipped.

You can also track your order by logging into your account on our website or contacting our customer service team.

Return Policy

Return Eligibility

Timeframe: Products may be returned within 30 days of delivery for a full refund.

Condition: Products must be in their original, unused condition with all packaging intact.

Documentation: The original receipt or proof of purchase is required for all returns.

Return Process

Initiate Return: Contact our customer service team at [email protected] or (385) 444-1110 to initiate a return.

Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.

Packaging: Return the product in its original packaging or equivalent protective packaging.

Shipping: Print and attach the provided return shipping label to your package.

Tracking: Keep your return tracking information until the refund is processed.

Return Shipping

Return Shipping Costs: For standard returns, customers are responsible for return shipping costs unless the return is due to a product defect or shipping error.

Defective Products: If you are returning a defective product, we will provide a prepaid return shipping label.

Large Items: For oversized or heavy items, please contact customer service for special return shipping arrangements.

Refund Policy

Refund Processing

Timeframe: Refunds are typically processed within 5-10 business days after receiving the returned product.

Method: Refunds will be issued to the original payment method used for the purchase.

Notification: You will receive an email confirmation when your refund has been processed.

Refund Types

Full Refunds: Available for products returned in original, unused condition within the 30-day return period.

Partial Refunds: May be issued for products returned with missing parts, damaged packaging, or signs of use.

Store Credit: In certain circumstances, we may offer store credit instead of a monetary refund.

Non-Refundable Items

Custom or personalized products

Digital products

Products marked as final sale

Products missing the original packaging or accessories

Products showing signs of installation or use

Exchange Policy

Exchange Eligibility: Products may be exchanged for a different size, model, or variation within 30 days of delivery.

Process: Contact customer service to arrange an exchange.

Availability: Exchanges are subject to product availability.

Price Differences: If the exchanged product has a different price, the difference will either be charged or refunded.

Damaged or Incorrect Items

Damaged Items

Inspection: Please inspect all products upon delivery.

Timeframe: Report any damaged items within 48 hours of delivery.

Documentation: Photos of the damaged product and packaging may be required.

Incorrect Items

If you receive an incorrect item, please contact customer service within 7 days of delivery.

We will arrange for the return of the incorrect item and delivery of the correct item at no additional cost.

Warranty Policy

Standard Warranty

Coverage Period: All Aqua Logic Systems products come with a 1-year limited warranty against manufacturing defects.

Coverage Scope: The warranty covers defects in materials and workmanship under normal use.

Exclusions: The warranty does not cover damage caused by improper installation, misuse, abuse, or normal wear and tear.

Extended Warranty

Premium Products: Certain premium products may come with an extended warranty of up to 5 years.

Documentation: Warranty information is included with product documentation.

Warranty Claims

Contact: Reach out to our customer service team with your proof of purchase and product details.

Assessment: We will assess the issue and determine if it falls under warranty coverage.

Resolution: Depending on the assessment, we will repair, replace, or refund the product.

Cancellations

Pre-shipment: Orders can be canceled before shipping by contacting customer service.

Post-shipment: Once an order has shipped, it cannot be canceled and must follow the return process.

Custom Orders: Custom or special orders may not be eligible for cancellation.

Contact Information

For any questions or concerns regarding our Shipping & Refund Policy, please contact us:

By email: [email protected]

By phone: (385) 444-1110

Carbon Base Slave LLC

dba Aqua Logic Systems

Policy Changes

We reserve the right to modify this Shipping & Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.